At Sach Rate, we prioritize customer satisfaction and provide an easy and transparent return and exchange process. Returns can be initiated only if you receive a wrong, damaged, or defective product.
You may raise a return request within 7 days of receiving your order.
1. Eligibility for Return & Exchange
You can request a return or exchange if:
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The product received is wrong, damaged, defective, or broken
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You raise the request within 7 days of delivery
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The product is in unused condition
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The product is returned with:
Not Eligible for Return:
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Products with more than 6 months of expiry left (unless wrong/damaged)
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Products with visible signs of use
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Items with missing packaging, seal, or labels
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Damaged outer packaging not caused by logistics
2. Replacement Conditions
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Replacement depends on stock availability
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For replacement shipments:
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If the product is not eligible for replacement:
3. Refunds & Cancellations
A. Damaged Product Refunds
If you receive a damaged item:
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Record a clear unboxing video showing:
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Sach Rate seal/tape
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Product condition
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Packaging damage
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Raise a complaint within 24–48 hours of delivery
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Email the video + images to:
📧 help@sachrate.com
Important:
Sach Rate is not responsible for damages caused during shipping by third-party couriers, but we help submit claims to the courier.
B. Authenticity Guarantee
All products at Sach Rate are:
This ensures complete traceability and safety.
4. Order Cancellation Policy
Before Shipment
You can cancel your order if it has not been shipped.
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Email us at help@sachrate.com (Mon–Fri)
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Refund will be processed within 24–48 business hours
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You may cancel the order within 3 hours of placing it
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After dispatch or after tracking is generated, cancellation is not possible
After Shipment
Cancellation cannot be done once the product is handed over to the courier.
If Shipment is Returned to Us (RTO)
If the courier still attempts delivery after cancellation, please do not accept the parcel.
5. Return / Exchange Request Process
To initiate a return or exchange:
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Email us at help@sachrate.com (Mon–Fri, 9 AM – 5 PM)
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Provide:
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Pickup will be scheduled within 3–4 business days
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Refund/exchange will proceed only after inspection
The damaged product may be forwarded to the vendor for investigation to identify the root cause.
6. Additional Information
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Exchange delivery time: 5–7 business days
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Return shipping cost:
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Lost or damaged return shipments are not eligible for refund or exchange
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All exchanges are processed via Cash on Delivery
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Sach Rate reserves the right to update this policy anytime without prior notice
